What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

How does Resonaa help reduce customer churn?

Resonaa analyzes every customer conversation to detect early warning signs of churn - negative sentiment, disengagement, competitor mentions. You get alerts 30+ days before traditional methods would catch issues.

How accurate is the customer health scoring?

Our AI health scores are 85% accurate at predicting churn risk. Scores are based on actual conversation signals, not just product usage data.

Can Resonaa identify upsell and expansion opportunities?

Yes! Resonaa detects buying signals, feature requests, and expansion intent in conversations. CSMs see 25% increase in expansion revenue on average.

Does it integrate with our existing CS tools?

Resonaa integrates with Salesforce, HubSpot, Gainsight, ChurnZero, Intercom, and 20+ other tools. Health scores and insights sync automatically.

For Customer Success Teams

Reduce Churn 35% with Conversation Intelligence

AI-powered customer health scoring, early risk alerts, and expansion opportunity detection from every conversation.

35%

Less Churn

25%

More Expansion

85%

Prediction Accuracy

Why CS Teams Love Resonaa

Turn Customer Conversations Into Actionable Insights

Every conversation contains signals. Resonaa finds them for you.

Acme

TechCo

StartUp

Live scores

AI Customer Health Scores

Scores based on actual conversations, not just usage data.

85%prediction accuracy

Alert: Churn Risk

BigCorp - Negative sentiment in last 3 calls

Competitor mentioned in last call

Early Churn Risk Alerts

Alerts 30+ days before issues show up in traditional data.

35%less churn

Positive

67%

Neutral

23%

Negative

10%

Automatic Sentiment Analysis

Understand customer sentiment in every conversation - automatically.

100%conversations covered

Expansion Signal

GlobalTech - Asked about Enterprise plans

Requested premium feature

+$12K potential

Expansion Opportunity Detection

Automatically detect buying signals and upsell opportunities.

25%more expansion

How It Works

Get Started in Minutes

Connect Meetings or Calls

Connect Google Meet, Zoom, or Teams - all customer conversations recorded

Download App for Calls

Desktop app records customer calls automatically

Get Customer Insights

Health scores, risk alerts, and expansion opportunities

More Tools

Everything to Retain & Grow Customers

Call Summaries

Auto-generated

NRR Tracking

Net retention

Competitor Alerts

When mentioned

CRM Integration

Auto-sync

FAQ

Questions CS Teams Ask

Resonaa analyzes every customer conversation and detects early warning signs - negative sentiment, disengagement, competitor mentions. You get alerts 30+ days before traditional methods.

Ready to Reduce Churn by 35%?

Start retaining customers and growing expansion today.

14-day free trial

No credit card

Free onboarding