Calls & Ticket Analysis

What are customers really telling you?

Every call and support ticket transcribed, scored and decoded — objections, needs, sentiment and churn risk extracted automatically and synced to your CRM.

Calls and ticket analysis dashboard scoring every customer conversation
Calls & Tickets
OverviewCallsTicketsSentimentThemesAgents
Calls
1,248
Tickets
932
Avg score
86
Renewal call — pricing objection
12:43 · Sarah K.
Positive92
Ticket #4812 — delayed shipment
Support · 6 replies
Churn risk41
Demo call — integration questions
28:07 · Omar A.
Positive84
Ticket #4799 — billing dispute
Support · 3 replies
Neutral58
Analyze

Transcribe and score every conversation

Stop sampling 2% of calls. Resonaa listens to 100% of calls and tickets and turns each one into structured, searchable intelligence.

  • Transcribe every call and ticket in English and Arabic.
  • Score conversations against your own QA criteria.
  • Detect objections, needs, sentiment and churn risk automatically.
  • Cluster recurring themes across thousands of conversations.
Coaching recommendations from this week’s conversations
Improve objection handling6 agents
Pricing objections lose 38% of affected calls
Share winning rebuttals from your top performers
Reinforce winning talk tracks12 calls
Discovery questions correlate with 2.1x close rate
Add talk-track examples to the team playbook
Fix recurring ticket drivers4 themes
Delayed shipment threads drive 31% of escalations
Create a proactive update workflow for at-risk orders
Coach

Turn QA into automatic coaching

Replace manual call reviews with scorecards on every interaction — and give every agent clear, personalized feedback.

  • Auto-generated scorecards on 100% of calls and tickets.
  • Spot the talk tracks your best agents use to win.
  • Flag compliance misses and risky language instantly.
  • Deliver per-agent coaching recommendations, not averages.
Which churn-risk accounts had negative calls or tickets this week?
Finished working
7 accounts show churn signals this week — negative sentiment jumped on 3 renewal calls and 11 tickets mention “delayed shipment”. I’ve flagged the owners in your CRM and queued follow-up tasks.
Conversations analyzed Churn signals caught
Calls & Tickets + Resonaa CRM
Automate

Push insights into your CRM and workflows

Conversation intelligence is only useful when it reaches the right system. Resonaa syncs every signal where your team already works.

  • Sync extracted fields straight into CRM records.
  • Trigger workflows when churn risk or negative sentiment spikes.
  • Route and prioritize tickets by topic and urgency.
  • Ask Resonaa anything about your calls and tickets in plain language.
One connected platform

Understand every conversation at scale

Everything you need to score calls, decode tickets, coach agents and act on churn signals — in one place.

Call scoring

Every call scored against your criteria the moment it ends — talk ratio, objections, outcomes and next steps included.

Ticket intelligence

Support tickets classified by topic, urgency and sentiment — so recurring drivers surface before they become escalations.

Churn & sentiment alerts

Get alerted the moment a key account turns negative or a churn signal shows up in a call or ticket thread.

Agent performance

Benchmark agents across every conversation — see who needs coaching, on what, and whether it is working over time.

Get started with Calls & Ticket Analysis

See what your customers are actually saying — and turn every call and ticket into intelligence your team can act on.