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Last Updated: January 2026
Welcome to Resonaa. These Terms and Conditions ("Terms") govern your access to and use of the Resonaa conversation intelligence platform, including all related services, features, applications, and content (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Data Protection Commitment
We built Resonaa to help businesses understand their conversations — not to harvest their data. Your information is never collected, stored, or processed for the purpose of training AI models, and it never will be.
Every call recording, transcript, CRM record, and piece of analytics output you generate through Resonaa remains exclusively yours. We do not feed your data into any machine learning pipeline, neural network, large language model, or any other form of AI training — whether for our own products or for any third party.
When our AI analyzes your conversations, it does so on demand to produce results for you. The moment that analysis is delivered, your data exits the AI processing pipeline entirely. No copies are kept for model improvement. No patterns are extracted for future training datasets. Nothing is aggregated across customers.
We understand that your call data, customer conversations, and business intelligence are among the most sensitive assets your organization owns. That is exactly why we have made this a core principle of how Resonaa operates — your trust is the foundation of our business.
By creating an account or accessing the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree with any part of these Terms, you must not access or use the Service.
Resonaa is an AI-powered conversation intelligence platform designed to help businesses analyze, understand, and act on their customer interactions. The Service includes:
We may update, modify, or discontinue features of the Service from time to time as we continue to improve the platform.
To access the Service, you must register for an account by providing accurate and complete information. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.
You agree to notify us immediately if you suspect unauthorized access to your account. Resonaa is not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.
We reserve the right to suspend or terminate your account if we reasonably believe you are in violation of these Terms, or if your use of the Service poses a risk to other users, our infrastructure, or third parties.
You agree that you will not:
You retain full ownership of all data you upload, create, or generate through the Service ("Customer Data"), including call recordings, transcripts, CRM records, analytics, and reports. We process your data only to deliver the Service to you. We do not claim any ownership rights over your data, and we do not use it for any purpose other than providing you with the features and functionality you have subscribed to. As stated above, we do not use Customer Data to train, fine-tune, or improve any AI or machine learning models.
You are solely responsible for obtaining all legally required consents from participants before recording, transcribing, or analyzing any conversation. You must comply with all applicable local, national, and international laws regarding call recording, data protection, and consent.
The Service — including its technology, software, design, branding, and documentation — is the exclusive property of Resonaa and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes only.
Fees for the Service are set out in your chosen subscription plan. You agree to pay all applicable fees in accordance with the billing terms presented at the time of purchase. Unless otherwise stated, all fees are non-refundable.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. Renewal charges will be applied to your payment method on file at the then-current rate.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will continue to have access to the Service until that date.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Resonaa disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.
To the maximum extent permitted by applicable law, Resonaa and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, profits, data, or business opportunity — arising out of or related to your use of or inability to use the Service.
Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees you paid to Resonaa during the twelve (12) months immediately preceding the event that gave rise to the claim.
You agree to indemnify, defend, and hold harmless Resonaa and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or relating to: (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any applicable law, or (d) your infringement of any third-party rights.
We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days in advance by email or through the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of those changes.
We encourage you to review these Terms periodically to stay informed about your rights and obligations.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. The seat of arbitration shall be Dubai, UAE.
These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Resonaa with respect to the Service and supersede all prior or contemporaneous communications.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Resonaa may assign its rights and obligations without restriction.
If you have any questions about these Terms or need to reach our team, we are here to help:
Thank You for Choosing Resonaa
We are building Resonaa to be the most trusted conversation intelligence platform for businesses worldwide. Your data is safe with us, and we are committed to earning your trust every day. If you have any questions, our team is always available.