AI-Powered Conversation Intelligence Platform

Transform every conversation into measurable business outcomes

Resona's comprehensive AI platform analyzes every sales call, support ticket, customer meeting, and research interview to deliver actionable insights, automated coaching, and data-driven decisions that directly impact your bottom line.

Resonaa dashboard preview
92%
Improvement in conversation quality scores
-40%
Reduction in resolution time
12h
Saved per week on manual analysis
500+
Companies trust Resonaa daily
Our Products

Complete AI Conversation Suite

Four powerful products designed to transform every aspect of your customer conversations into measurable business outcomes

Resonaa Calls
Real-time conversation intelligence for sales calls with live coaching, sentiment analysis, and automated insights to boost your team's performance.
Resonaa Tickets
AI-powered support ticket analysis and optimization. Automatically categorize, prioritize, and route tickets while extracting actionable insights from customer interactions.
Resonaa Sort
Intelligent conversation sorting and categorization system. Automatically organize and tag conversations based on intent, sentiment, and business outcomes.
Resonaa Insights
Advanced analytics and reporting dashboard. Transform conversation data into actionable business intelligence with customizable metrics and trend analysis.

Industry Use Cases

Ready-made playbooks and included capabilities tailored to your industry — optimized for this plan

Included
Resonaa Calls

Real-Time Sales Intelligence

AI-powered conversation analysis with live transcription and coaching prompts to boost sales performance
Real-time objections & needs detection
Framework qualification scoring
AI follow-up suggestions
Included
Resonaa Tickets

Sales Qualification Analysis

Automatically analyze sales conversations to qualify leads and identify opportunities
Auto categorization & priority
Sentiment & effort detection
Next-best action recommendations
Included
Resonaa Sort

Sales Topic Classification

Categorize sales conversations by topics, concerns, and deal progression stages
Intent/sentiment tagging
Outcome-based classification
Custom topics & keywords
Included
Resonaa Insights

Sales Performance Analytics

Comprehensive analytics on sales team performance, conversion rates, and revenue impact
Team performance dashboards
QA scorecards & coaching
Trends, alerts & benchmarks

How Resonaa AI Works

Our AI conversation intelligence platform transforms every customer interaction into actionable business insights through advanced natural language processing

Real-Time Transcription

Advanced speech-to-text technology captures every word spoken during calls, meetings, and customer interactions with industry-leading accuracy.

AI Configuration Engine

Configure custom detection for objections, customer needs, concerns, product mentions, and qualification criteria specific to your business.

Smart Classification

Automatically categorize conversations by topics, sentiment, intent, and business outcomes using machine learning algorithms.

Actionable Insights

Transform conversation data into business intelligence with customizable dashboards, performance metrics, and predictive analytics.

Seamless Integrations

Connect with your existing CRM, helpdesk, dialer, and communication tools. Works with Salesforce, HubSpot, Zoom, Teams, and 50+ platforms.

Business Use Cases

From sales coaching and lead qualification to support optimization and compliance monitoring - adapt to any business scenario across industries.

Framework Playbooks

Operationalize proven sales and CX methodologies out-of-the-box

Sales Frameworks
Built-in support for BANT, MEDDIC, SPICED, and CHALLENGER with configurable stages and qualification criteria.
Qualification scoring and stage mapping
Objection tracking aligned to framework
Deal health signals and next-best actions
CX Frameworks
Support for NPS, CSAT, and CES programs with journey mapping and QA scorecards integrated into analysis.
Sentiment drivers and root-cause themes
QA scorecards and coaching workflows
FCR and effort reduction insights

Powerful Configuration Options

Customize AI detection to match your specific business needs and industry requirements

Objection Detection
Customer Needs
Concern Topics
Sales Coaching
Qualification Criteria
Product Mentions
Sentiment Analysis
Custom Topics

Business Impact & Benefits

Measurable results that drive your business forward with data-driven conversation intelligence

Revenue Growth

Increase sales conversion rates by 35% through real-time coaching and objection handling. Identify upselling opportunities and optimize sales processes.

Operational Efficiency

Reduce support resolution time by 42% and improve first-call resolution rates. Automate quality assurance and coaching processes.

Team Performance

Improve team performance with data-driven insights. Identify top performers' strategies and scale best practices across your organization.

Integrations

Connect your communication and meeting tools to unlock end-to-end conversation intelligence. We support messaging platforms and meeting providers with deep benefits and real use cases.

WhatsApp Business
Available
Two-way messaging, sessions, webhooks, and automation.
Benefits
Two-way messagingWebhook eventsAutomation & templates
Use cases
SupportSales follow-upsNotifications
Zoom
Available
Auto-join, recording ingestion, and analytics for meetings.
Benefits
Auto-join meetingsRecording ingestionParticipant analytics
Use cases
Sales callsCustomer successQA & coaching
Google Meet
Available
Meeting join and insight extraction for Google Meet.
Benefits
Auto-join meetingsRecording accessSpeaker insights
Use cases
Support reviewsOnboardingTeam coaching
Microsoft Teams
Available
Auto-join and analytics across your Teams meetings.
Benefits
Auto-join meetingsRecording ingestionOrg analytics
Use cases
Enterprise salesEnablementCompliance
Slack
Available
Channel notifications and workflow alerts.
Benefits
Channel alertsBot commandsWorkflow notifications
Use cases
Deal roomsTicket alertsHandoffs
Gmail
Available
Thread tracking and automated replies.
Benefits
Auto repliesThread trackingLabel-based routing
Use cases
Lead responsesSupport triageNPS outreach
Telegram
Available
Bots, groups, and channel broadcasting.
Benefits
Bot integrationGroup messagesBroadcasts
Use cases
Community updatesNotificationsSupport
Pipedrive
Available
Sync calls, notes, and outcomes with your Pipedrive CRM.
Benefits
Auto log callsDeal notes & outcomesStage triggers
Use cases
Pipeline hygieneRep coachingForecast accuracy
HubSpot
Available
Auto-log interactions and push insights into HubSpot.
Benefits
Auto log callsContact enrichmentWorkflow triggers
Use cases
Lead routingCS handoffsLifecycle scoring

Frequently asked questions

How does post‑conversation analysis work?
Industry-leading transcription accuracy, multi-speaker identification, real-time sentiment analysis, automated keyword extraction, and intelligent action item detection across voice, chat, email, and video channels
What conversation intelligence do you provide?
Sophisticated machine learning models automatically detect customer intent, identify objections and pain points, assess deal risk, predict outcomes, and recommend optimal next steps for every interaction
How do analytics drive action?
Executive dashboards with drill-down capabilities, team performance metrics, conversation quality scores, trend analysis, ROI tracking, and customizable reporting across all departments and channels
Do you offer playbooks and coaching?
AI-driven coaching recommendations, standardized evaluation scorecards, personalized training paths, best-practice playbook libraries, and automated performance improvement workflows
What about security?
SOC 2 Type II certified, end-to-end encryption, role-based access controls, audit trails, GDPR/CCPA compliance, data residency options, and enterprise SSO integration
How do integrations work?
Pre-built connectors for 50+ business tools including Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, and custom API integrations with white-glove setup support

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