Omnichannel conversation intelligence

Turn conversations into revenue, loyalty, and clarity

Resona analyzes sales, support, and research conversations across calls, chats, emails, and meetings after they happen. Get automatic summaries, insights, and dashboards that move the numbers.

Free 14‑day trial
No credit card required
Set up in under 5 minutes
92%
Improvement in conversation quality scores
-40%
Reduction in resolution time
12h
Saved per week on manual analysis
500+
Companies trust Resona daily

Built to understand every conversation

Post‑conversation analysis for voice, chat, email, and meetings — ready on day one

Post‑conversation analysis
Accurate transcripts for voice and parsing for chat/email, speakers, sentiment, keywords, actions — across every channel
Conversation intelligence
Detect intents, objections, risks, and next steps automatically
Analytics that drive action
Team dashboards for quality, topics, outcomes, and trends across channels
Playbooks & coaching
Scorecards, AI coaching, and best‑practice libraries
Enterprise‑grade security
Encryption in transit/at rest, role‑based access, GDPR‑ready
Seamless integrations
Connect your CRM, helpdesk, dialer, ATS, and data tools in minutes

How it works

From channel to insight in minutes

Connect your channels
Integrate dialers, helpdesks, email, chat, or upload recordings in minutes
AI analyzes conversations
Automatic transcription and parsing, sentiment, topics, entities, and action items
Act on insights
Coach reps, improve scripts, and track KPIs from one dashboard

Everything you get

A complete feature list across real-time analysis, intelligence, analytics, coaching, and security

Real‑time

  • • Live transcription & speakers
  • • Sentiment, keywords, and actions
  • • In‑call guidance

Conversation intelligence

  • • Intent and objection detection
  • • Theme clustering & trends
  • • Auto summaries & next steps

Actionable analytics

  • • Team dashboards out‑of‑the‑box
  • • Quality, outcomes, and trends
  • • Filter by team and timeframe

Coaching & playbooks

  • • Standardized scorecards
  • • Smart prompts & alerts
  • • Best‑practice libraries

Security & compliance

  • • Encryption at rest & in transit
  • • Role‑based access control
  • • GDPR‑ready

Seamless integrations

  • • CRMs and helpdesks
  • • Dialers and calendars
  • • Storage and APIs
Proven results

Turn every conversation into a business outcome

Resona delivers measurable impact across sales, support, success, and more — helping teams make better decisions from every call.

Higher quality scores
Improve call quality with AI feedback and scorecards
50% faster onboarding
New team members ramp up faster with AI coaching and templates
Better outcomes across teams
Data‑driven insights help every function perform at its best

Built for every conversation

Purpose‑built workflows for every team

Customer support

Reduce handle time and improve CSAT with AI guidance across phone, chat, and email

  • • Reduce handle time
  • • Suggested replies & workflows
  • • Automated QA & compliance
-30–40% resolution time+CSAT100% QA coverage
Live call

Customer success

Spot churn risks early and drive adoption with playbooks across touchpoints

  • • Health dashboards
  • • Churn risk signals
  • • Success playbooks
Lower churn riskHigher adoptionClear next‑best‑actions
Health score
92
Score
Low
Risk
Next
Step

Sales

Qualify better, coach smarter, and accelerate pipeline

  • • Guided prompts
  • • Scorecards
  • • Deal analytics
Higher conversionShorter cyclesBetter forecast confidence
Smart prompts

QA & compliance

Automate scoring and ensure policy adherence across channels at scale

  • • Automated scoring
  • • Compliance checks
  • • Closure tracking
Consistent qualityPolicy adherenceFewer escalations
Compliance

Product & research

Synthesize feedback from calls, chats, emails, and interviews to uncover actionable insights

  • • Smart synthesis
  • • Themes & trends
  • • Insight libraries
Faster synthesisClear themesShareable insight packs
Themes

Works with your tools

Connect in minutes — no heavy setup

CRMCRMs
Dialers
HelpdeskHelpdesks
StorageCloud storage

Trusted by modern teams

Join teams that turned conversations into outcomes with Resona

Resona changed how our team runs conversations. Insights are clear, timely, and directly tied to results.

Sarah Johnson, VP Sales at TechCorp

AI coaching helped new reps ramp in weeks, not months. It's like a coach on every conversation.

Ahmed Al‑Rashid, Sales Manager at GrowthCo

Setup took minutes and ROI was immediate. Conversion improved 30% in the first quarter.

Maria Rodriguez, Director of Sales Ops

Why choose Resona?

Compare Resona to manual call review

Resona

  • Real‑time analysis and live guidance
  • Auto summaries and next steps
  • AI dashboards ready day one
  • 100% call coverage

Manual review

  • Slow and time‑consuming
  • Inconsistent outcomes
  • Limited coverage
  • Hard to track impact

Proven Results

Quality uplift
Consistent improvement in call quality with AI scoring
Faster resolution
Shorter time-to-resolution with live guidance
Faster decisions
Turn conversations into measurable outcomes

Customer Stories

SaaS
+35% conversion lift
With smart prompt playbooks
Support
-40% resolution time
Live guidance during calls
Recruiting
Faster candidate shortlists
Standardized scoring and fit signals

Frequently asked questions

Do I need a credit card?
No. The 14‑day trial does not require a credit card.
How long does setup take?
Minutes via pre‑built integrations.
Is my data secure?
Yes. Encryption in transit/at rest with access controls.
Do you support Arabic?
Yes, fully localized UI and RTL.
Do you offer enterprise?
Yes. Contact sales for a tailored plan.
Can we trial on our data?
Yes. Connect sources and upload recordings.

Ready to see what's in your conversations?

Start your free trial now and ship outcomes, not guesswork

No credit card • 14‑day free trial • Cancel anytime