Surveys

Feedback that answers back

Build NPS, CSAT and custom surveys in minutes, send them over WhatsApp, email and in-app — then let AI read every open-text answer and tell you what to fix first.

Surveys dashboard with NPS trends and AI-analyzed feedback themes
Surveys
SurveysResponsesThemesScoresChannelsAlerts
Active surveys
12
Responses
8,036
Avg. response rate
54%
Post-call NPS
2,408 sent
72%
Ticket-resolution CSAT
1,196 sent
58%
Onboarding feedback
512 sent
44%
Quarterly relationship NPS
3,920 sent
31%
Collect

Reach customers on the channels they actually use

Stop chasing responses. Send beautiful, mobile-first surveys through the channel each customer prefers — automatically.

  • Build NPS, CSAT, CES and custom surveys with drag-and-drop.
  • Distribute via WhatsApp, email, SMS, link, or embedded in-app.
  • Trigger surveys automatically after calls, tickets, and purchases.
  • Support Arabic and English with full RTL layouts out of the box.
AI themes from 8,036 open-text answers
Long wait times on support214 mentions
Strongest driver of detractor scores this month
Concentrated in the Riyadh branch and evening shift
Loved the new mobile app162 mentions
Top promoter theme — up 38% since the redesign
Most cited by customers onboarded in the last 90 days
Confusing pricing tiers87 mentions
Recurring in CSAT comments after billing tickets
Suggest a pricing-page FAQ and proactive email
Analyze

AI reads every answer so you don’t have to

Open-text responses are where the truth lives. Resonaa clusters them into themes, scores sentiment, and surfaces what’s driving your scores up or down.

  • Auto-cluster open-text feedback into themes and sub-themes.
  • Track NPS, CSAT and sentiment trends across segments.
  • Pinpoint which themes drag your score down the most.
  • Compare feedback across branches, products, and agents.
Did NPS recover after we fixed the support wait-time issue?
Finished working
Yes — since the staffing change on May 14, NPS climbed from 31 to 52, and “long wait times” mentions dropped -64%. 41 of 58 detractors contacted through the win-back workflow responded to the follow-up survey as passives or promoters.
NPS score Wait-time mentions
Surveys + Resonaa Analytics
Act

Close the loop before customers churn

Feedback is only useful if someone acts on it. Route detractors, trigger workflows, and prove that scores actually improve.

  • Alert the right team the moment a detractor responds.
  • Auto-create tickets and CRM tasks from negative feedback.
  • Trigger win-back workflows for at-risk customers.
  • Measure score recovery after every fix you ship.
One connected platform

Everything your feedback program needs

Survey building, multi-channel distribution, AI analysis, and closed-loop follow-up — in one place, connected to the rest of Resonaa.

Score tracking

Live NPS, CSAT and CES dashboards with trends over time, segment breakdowns, and benchmark comparisons.

AI theme analysis

Every open-text answer is clustered, scored for sentiment, and tied back to the metric it moves.

Multi-channel sending

WhatsApp, email, SMS, links, and in-app embeds — with per-channel response rates so you know what works.

Detractor alerts

Instant alerts and auto-created follow-ups the moment an unhappy customer hits submit.

Get started with Surveys

Turn every response into a clear next step — and watch your scores move because of what you fixed, not luck.