One 360° view of every customer
Every call, ticket, email, WhatsApp thread, survey and social mention linked to one rich customer record — behavior, sentiment, interests and history unified under a single customer model.
Every interaction, linked to one record
Resonaa resolves identities across channels automatically — so the call, the ticket and the WhatsApp thread from the same person land on the same profile, in one timeline.
- Auto-match interactions by phone, email and social handle.
- One chronological timeline across calls, tickets, emails and chats.
- Merge duplicates and resolve identities without manual cleanup.
- Full conversation context one click away from every entry.
A customer model enriched by AI
Each profile is built on a structured customer model — demographics, behavior, sentiment, interests and themes extracted from what customers actually say, not just what they click.
- Sentiment, themes and intent rolled up per customer.
- Interests, needs and objections captured from real conversations.
- Profile completeness scoring shows what you know — and what you don’t.
- Custom attributes extend the model to fit your business.
Segment by what customers say and do
Slice profiles by behavior, sentiment, interests or purchase history — then push the segments into your CRM, CDP and campaigns to act on them.
- Build segments from behavior, sentiment, interests and history.
- Sync profiles and segments to your CRM and CDP automatically.
- Trigger workflows when a profile crosses a threshold.
- Ask Resonaa anything about a customer before you pick up the phone.
Know every customer like your best agent does
Everything you need to unify interactions, model your customers, and act on what you learn — in one place.
360° timeline
Calls, tickets, emails, WhatsApp, surveys and social mentions in one chronological view per customer — with full context one click away.
Customer model
A structured model of demographics, behavior, sentiment and interests — extendable with custom attributes that fit your business.
AI enrichment
Themes, needs, objections and sentiment extracted from every conversation and rolled up to the profile automatically.
Segments & sync
Build segments by what customers say and do, then stream them to your CRM, CDP and campaign tools to activate.
Get started with Profiles
Stop stitching customer context across five tools. Give every team one rich, living record per customer.