Advanced Analytics

Build any report from any source, automatically

Pull calls, tickets, surveys, social, CRM and warehouse data into one report builder — describe what you want and let AI assemble the dashboard, or build it yourself block by block.

Advanced analytics dashboard with custom reports built from any data source
AI report builder
Prompt
“Weekly churn-risk report — negative calls and tickets by team, trended over the last quarter”
CallsTicketsSurveysSocialCRM
Churn-risk mentions by weekAuto-built
W1W2W3W4W5W6W7
Build

Your own reports, from any source

Every channel Resonaa listens to becomes a data source you can report on — no SQL, no exports, no waiting on the data team.

  • Mix calls, tickets, surveys, social and CRM data in one report.
  • Describe the report in plain language and AI builds it for you.
  • Drag-and-drop charts, tables, funnels and cohort blocks.
  • Drill from any number down to the underlying conversations.
Scheduled reports
Exec VoC summary
Every Monday · 8:00 — email + Slack
On schedule
Support quality weekly
Every Friday · 16:00 — email
On schedule
NPS detractor digest
Daily · 9:00 — Slack
Sent today
AI summary — what changed this week
Churn-risk mentions dropped −18% after the export fix shipped. Pricing objections are up +9% on the enterprise segment — mostly from renewal calls.
Automate

Reports that build and update themselves

Once a report exists, it stays alive — data refreshes automatically, schedules deliver it, and AI flags what changed and why.

  • Live data — every report updates as new conversations land.
  • Schedule daily, weekly or monthly delivery to email and Slack.
  • AI summaries explain what moved and what to do about it.
  • Anomaly alerts when a metric breaks its normal range.
Why did CSAT dip in week 3? Add the answer to the exec dashboard.
Finished working
The dip traces to a spike in delivery-delay tickets from the Jeddah region — 64% of negative ratings that week mention late orders. I added a regional breakdown panel to the exec dashboard and shared the live link.
CSAT Week 3 dip
Advanced Analytics + Resonaa Chat
Share

One source of truth for every team

Dashboards, exports and embedded views keep leadership, ops and frontline teams looking at the same numbers — with access scoped by role.

  • Role-based dashboards for execs, managers and agents.
  • Export to PDF, Excel and PowerPoint in one click.
  • Share live report links instead of stale screenshots.
  • Ask Resonaa follow-up questions right inside any report.
One connected platform

Analytics that work the way you think

Everything you need to build, automate and share reporting across every customer channel — in one place.

AI report builder

Describe the report you need and AI assembles the charts, filters and breakdowns — from any connected source.

Any data source

Calls, tickets, surveys, social, CRM records and warehouse tables — all queryable in the same builder.

Scheduled delivery

Reports refresh on their own and land in email or Slack on your schedule, with AI summaries of what changed.

Share & export

Live links, role-scoped dashboards, and one-click export to PDF, Excel and PowerPoint.

Get started with Advanced Analytics

Stop waiting on the data team. Describe the report you need and watch it build itself — from every source you own.