X
X and Resonaa: analyze comments alongside every feedback channel
X replies and DMs are packed with real-time customer voice — reactions, complaints, and product ideas posted in public. Resonaa unifies X conversations with tickets, calls, surveys, and every other feedback channel.
Why integrate X with Resonaa?
X is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads.
- Ingest and analyze X feedback for themes and sentiment
- Unify social voice with reviews, surveys, support tickets, and calls
- Monitor conversations in near real time to catch emerging issues
- See full context including post details and threaded replies
- DM inbox
Whether you are launching a feature, improving support, or building your product roadmap, the X integration ensures customer voice shows up where decisions are made.
How the X <> Resonaa integration works
Connect X through Resonaa Social Inbox or Social Listening. Data refreshes on a regular cadence so your VoC reports stay current — no exporting or copy-pasting required.
Note: X supports DMs and reply threads in Social Inbox, plus public keyword mentions via Social Listening.
X <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Launch Sentiment
How did people react to your latest release on social?
Campaign Performance
Understand sentiment shifts across paid vs organic.
Pre-Purchase Questions
Surface top questions customers ask before they buy.
Support Issue Detection
Catch emerging issues early and route to the right team.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in customer feedback.
What you'll need to get started with the X <> Resonaa Integration
- An X account with admin access
- OAuth authorization for Social Inbox
- Resonaa manager or admin role
Getting the X <> Resonaa Integration set up
- In Resonaa, go to Integrations → Social Inbox
- Connect your X account via OAuth
- Add brand keywords in Social Listening → Settings
- Enable mention alerts for negative sentiment
- DMs, replies, and mentions flow into one feed
What metadata is included in the X <> Resonaa Integration?
- Post and reply timestamp
- X post link and author handle
- Thread context (reply chain)
- Unique message and conversation identifiers
- Sentiment score and detected themes
- DM vs public mention content type
Frequently asked questions
What is the Resonaa X integration?
X replies and DMs are packed with real-time customer voice — reactions, complaints, and product ideas posted in public. Resonaa unifies X conversations with tickets, calls, surveys, and every other feedback channel.
How does Resonaa integrate with X?
Connect X through Resonaa Social Inbox or Social Listening. Data refreshes on a regular cadence so your VoC reports stay current — no exporting or copy-pasting required. Note: X supports DMs and reply threads in Social Inbox, plus public keyword mentions via Social Listening.
Why should I integrate X with Resonaa for voice of customer?
X is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads. Ingest and analyze X feedback for themes and sentiment Unify social voice with reviews, surveys, support tickets, and calls Monitor conversations in near real time to catch emerging issues See full context including post details and threaded replies DM inbox Whether you are launching a feature, improving support, or building your product roadmap, the X integration ensures customer voice shows up where decisions are made.
What do I need to connect X to Resonaa?
An X account with admin access OAuth authorization for Social Inbox Resonaa manager or admin role
How do I set up the Resonaa X integration?
In Resonaa, go to Integrations → Social Inbox Connect your X account via OAuth Add brand keywords in Social Listening → Settings Enable mention alerts for negative sentiment DMs, replies, and mentions flow into one feed
What metadata does Resonaa capture from X?
Post and reply timestamp; X post link and author handle; Thread context (reply chain); Unique message and conversation identifiers; Sentiment score and detected themes; DM vs public mention content type
What use cases does the Resonaa X integration support?
Launch Sentiment: How did people react to your latest release on social? Campaign Performance: Understand sentiment shifts across paid vs organic. Pre-Purchase Questions: Surface top questions customers ask before they buy. Support Issue Detection: Catch emerging issues early and route to the right team. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in customer feedback.