Retell AI
Retell AI and Resonaa: analyze AI agent calls alongside every feedback channel
Retell AI is a critical source of real, unfiltered customer voice. With Resonaa's Retell AI integration, you can analyze feedback alongside calls, tickets, surveys, and social — so product, marketing, and support teams get a full picture of what customers are saying and why.
Why integrate Retell AI with Resonaa?
Retell AI AI agents handle thousands of calls — each one holds sentiment, failure modes, and resolution patterns. Without structure, that voice stays in raw transcripts.
- Import Retell AI AI agent calls for quality and VoC analysis
- Score every AI conversation for resolution, sentiment, and latency
- Unify AI voice feedback with human support and sales channels
- Improve agent prompts with real failure and success patterns
- Track cost, duration, and conversion metrics per agent
Whether you are launching a feature, improving support, or building your product roadmap, the Retell AI integration ensures customer voice shows up where decisions are made.
How the Retell AI <> Resonaa integration works
Connect Retell AI via API. Resonaa pulls call recordings and transcripts, analyzes conversation quality, and surfaces themes — so you can optimize AI voice agents with real customer data.
Retell AI <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Agent Quality
Monitor AI call resolution rates and customer satisfaction.
Prompt Optimization
Find where agents misunderstand or fail customers.
Cost Analysis
Track per-call cost and efficiency across agents.
Handoff Patterns
Understand when AI should escalate to humans.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in customer feedback.
What you'll need to get started with the Retell AI <> Resonaa Integration
- An active Retell AI account with API access
- Call recording and transcript export enabled
- Resonaa admin permissions
Getting the Retell AI <> Resonaa Integration set up
- In Resonaa, go to Integrations
- Search for Retell AI and open the setup page
- Authorize Retell AI and confirm permissions
- Choose what to sync and configure field mapping if needed
- Confirm permissions and finish setup
- That's it — you'll start seeing Retell AI feedback inside Resonaa shortly.
What metadata is included in the Retell AI <> Resonaa Integration?
- Call ID, duration, and cost
- AI agent identifier and model
- Full transcript with sentiment
- Latency and interruption metrics
- Resolution status and handoff reason
Frequently asked questions
What is the Resonaa Retell AI integration?
Retell AI is a critical source of real, unfiltered customer voice. With Resonaa's Retell AI integration, you can analyze feedback alongside calls, tickets, surveys, and social — so product, marketing, and support teams get a full picture of what customers are saying and why.
How does Resonaa integrate with Retell AI?
Connect Retell AI via API. Resonaa pulls call recordings and transcripts, analyzes conversation quality, and surfaces themes — so you can optimize AI voice agents with real customer data.
Why should I integrate Retell AI with Resonaa for voice of customer?
Retell AI AI agents handle thousands of calls — each one holds sentiment, failure modes, and resolution patterns. Without structure, that voice stays in raw transcripts. Import Retell AI AI agent calls for quality and VoC analysis Score every AI conversation for resolution, sentiment, and latency Unify AI voice feedback with human support and sales channels Improve agent prompts with real failure and success patterns Track cost, duration, and conversion metrics per agent Whether you are launching a feature, improving support, or building your product roadmap, the Retell AI integration ensures customer voice shows up where decisions are made.
What do I need to connect Retell AI to Resonaa?
An active Retell AI account with API access Call recording and transcript export enabled Resonaa admin permissions
How do I set up the Resonaa Retell AI integration?
In Resonaa, go to Integrations Search for Retell AI and open the setup page Authorize Retell AI and confirm permissions Choose what to sync and configure field mapping if needed Confirm permissions and finish setup That's it — you'll start seeing Retell AI feedback inside Resonaa shortly.
What metadata does Resonaa capture from Retell AI?
Call ID, duration, and cost; AI agent identifier and model; Full transcript with sentiment; Latency and interruption metrics; Resolution status and handoff reason
What use cases does the Resonaa Retell AI integration support?
Agent Quality: Monitor AI call resolution rates and customer satisfaction. Prompt Optimization: Find where agents misunderstand or fail customers. Cost Analysis: Track per-call cost and efficiency across agents. Handoff Patterns: Understand when AI should escalate to humans. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in customer feedback.
