Instagram and Resonaa: analyze comments alongside every feedback channel
Instagram comments and DMs are a goldmine of real, unfiltered customer voice — packed with reactions, questions, and ideas posted in the moment. With Resonaa's Instagram integration, you can analyze Business and Creator account conversations next to feedback from every other channel.
Why integrate Instagram with Resonaa?
Instagram is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads. Resonaa helps you:
- Ingest Instagram Business DMs and comment threads with full context
- Score comment sentiment automatically and spot emerging themes
- Unify Instagram insights with reviews, surveys, support tickets, Reddit, X, and more
- Reply from the unified social inbox where the API allows
- Route social complaints into tickets and workflows automatically
Whether you are debuting a feature, collaborating with creators, or tracking support issues, this integration ensures the voice of your Instagram audience shows up where decisions are made.
How the Instagram <> Resonaa integration works
Connect your Instagram Business account via Social Inbox (linked to a Facebook Page). Resonaa syncs DMs and comments via webhooks and resync, scoring sentiment in the background.
Note: Requires an Instagram Business or Creator account. @mentions may arrive via webhook only — there is no full mention list API.
Instagram <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Launch Sentiment
How did people react to your latest release on Instagram?
Creator Collab Impact
Measure real audience sentiment beyond views and likes for partner content.
Pre-Purchase Questions
Surface top questions customers ask in DMs before they buy.
Support Issue Detection
Catch emerging issues in comments and route them to the right team.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in comments.
What you'll need to get started with the Instagram <> Resonaa Integration
- An Instagram Business or Creator account (personal accounts are not supported)
- Your account linked to a Facebook Page
- Admin access to the Facebook Page during OAuth
Getting the Instagram <> Resonaa Integration set up
- In Resonaa, go to Integrations → Social Inbox
- Click Connect and select Instagram
- Log in and grant access through Facebook Page linking
- Choose the Instagram Business account to connect
- Confirm permissions and finish setup
- That's it — you'll start seeing Instagram comments and DMs inside Resonaa shortly.
What metadata is included in the Instagram <> Resonaa Integration?
- Comment and DM timestamp
- Instagram post or reel link
- Parent post details (caption, author, media type)
- Unique identifiers for each comment and thread
- Content type and threading context (top-level vs reply)
- AI sentiment score and detected themes
Frequently asked questions
What is the Resonaa Instagram integration?
Instagram comments and DMs are a goldmine of real, unfiltered customer voice — packed with reactions, questions, and ideas posted in the moment. With Resonaa's Instagram integration, you can analyze Business and Creator account conversations next to feedback from every other channel.
How does Resonaa integrate with Instagram?
Connect your Instagram Business account via Social Inbox (linked to a Facebook Page). Resonaa syncs DMs and comments via webhooks and resync, scoring sentiment in the background. Note: Requires an Instagram Business or Creator account. @mentions may arrive via webhook only — there is no full mention list API.
Why should I integrate Instagram with Resonaa for voice of customer?
Instagram is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads. Resonaa helps you: Ingest Instagram Business DMs and comment threads with full context Score comment sentiment automatically and spot emerging themes Unify Instagram insights with reviews, surveys, support tickets, Reddit, X, and more Reply from the unified social inbox where the API allows Route social complaints into tickets and workflows automatically Whether you are debuting a feature, collaborating with creators, or tracking support issues, this integration ensures the voice of your Instagram audience shows up where decisions are made.
What do I need to connect Instagram to Resonaa?
An Instagram Business or Creator account (personal accounts are not supported) Your account linked to a Facebook Page Admin access to the Facebook Page during OAuth
How do I set up the Resonaa Instagram integration?
In Resonaa, go to Integrations → Social Inbox Click Connect and select Instagram Log in and grant access through Facebook Page linking Choose the Instagram Business account to connect Confirm permissions and finish setup That's it — you'll start seeing Instagram comments and DMs inside Resonaa shortly.
What metadata does Resonaa capture from Instagram?
Comment and DM timestamp; Instagram post or reel link; Parent post details (caption, author, media type); Unique identifiers for each comment and thread; Content type and threading context (top-level vs reply); AI sentiment score and detected themes
What use cases does the Resonaa Instagram integration support?
Launch Sentiment: How did people react to your latest release on Instagram? Creator Collab Impact: Measure real audience sentiment beyond views and likes for partner content. Pre-Purchase Questions: Surface top questions customers ask in DMs before they buy. Support Issue Detection: Catch emerging issues in comments and route them to the right team. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in comments.